Hilton Niagara Falls/Fallsview Hotel and Suites








Company Name: Hilton Niagara Falls/Fallsview Hotel and Suites
Description: Hotel and suites, restaurants, and lounges
Industry: Hospitality and Tourism
Number of Employees: 1100+
Name: Jessica Castelli
Role: Human Resources Specialist – Health & Safety
Website: www.niagarafallshilton.com
Phone: 905.353.7170

Courses taken with OSG:

  • Supervisory Competency
  • JHSC 1 Committee Certification
  • JHSC 2 Committee Certification
  • Train-the-Trainer

Hilton Niagara Falls/Fallsview safety tip: The more health and safety training you provide, the more your safety culture and employee engagement will grow!

About Niagara Falls/Fallsview Hotel and Suites:
Hilton Niagara Falls/Fallsview Hotel and Suites is Niagara Fall’s premiere accommodation. Located in the heart of Niagara Falls, it is the tallest all-suite tower in Canada. The hotel boasts three signature restaurants, two lounges, two cafes, full room service, fitness amenities, and a pool with a three-story high water slide. The Human Resources Specialist, Jessica Castelli, has described her biggest health and safety challenge as keeping 1100 staff, with an average of 400 new staff each year, trained. Jessica told OSG that “We hire over 400 new workers each year, and our biggest challenge is training. It is so important that workers understand the hazards in their roles, and have the knowledge required to [stay] safe.” To remedy the problem, Jessica now effectively uses training to increase safety awareness. She ensures that management is trained in applicable OSG Train-the-Trainer titles, and has noted that when her leaders receive excellent training it helps to increase health and safety awareness for all workers.

Hilton Niagara Falls/Fallview is this month’s OSG Health and Safety Champion because they are making progressive strides to increase the safety culture in their workplace. Staff in management roles are leading by example, and the increase in health and safety competency has resulted in a companywide switch from a reactive approach to health and safety to a proactive one. Jessica states that “We have trained eight workers [in JHSC certification], which is more than the requirement; however, it has led to an improvement on the overall function of the committee.” Since their training, Hilton Niagara Falls/Fallsview has made many positive changes, including the inclusion of bi-weekly safety talks. In addition, Jessica is using what she learned in Supervisor Competency Training to enhance the safety culture in her workplace to increase aid in retention of employees.

For more information on Hilton Niagara Falls/Fallsview, please visit them on the web at www.niagarafallshilton.com.