Accessibility for Ontarians with Disabilities Act (AODA) Training

Course Summary

Our course will explore the Customer Service Accessibility Standard and will break down the requirements necessary to achieve compliance. Requirements include:

• Establishing policies, practices, and procedures on the provision of goods and services to people with disabilities
• Ensuring that those policies, practices, and procedures are consistent with certain core principles in the AODA, namely the principles of independence, dignity, integration, and
  equality of opportunity
• Establishing policies on allowing disabled people to use personal assistive devices to be accompanied by a support person or guide dog or other service animal
• Communicating with disabled persons in a manner that takes into account their disability
• Providing advance notice to the public when there is going to be a temporary disruption in services or facilities used by persons with disabilities
• Establish a process for people to provide feedback, including a complaints mechanism, and make information about the feedback process readily available to the public
• Make policies and procedures available to the public upon request
• Training on how to interact and communicate with persons with various types of disabilities