Excellent customer service is essential for organizational success in the 21st century.
30 minutes
$25
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MembershipOverview
Customer Service Excellence the importance of excellent customer service and how to deliver it. Users also learn how to handle problems, complaints, and difficult customers.
Who Needs Customer Service Excellence Learning?
- Customer service representatives
- Technical, support, and supervisory personnel
- Account managers
- Small business owners
- Human resource staff
Course Outline
Why Customer Service Matters
- Loyalty
- Staff morale
- Reputation
- Profit
Making Customer Service Great
- Customer focus
- Communication
- Timeliness
- Feedback
- Staff
Great Customer Service Staff
- Empathy
- Problem-solving
- Communication
- Details
- Empowered
Dealing with Problems
- Complaints
- Difficult customers
Communicating for Service Excellence
- Business etiquette
- Methods of communication
- Customer service phrases
- Communication styles
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