Excellent customer service is essential for organizational success in the 21st century.
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Customer Service Excellence the importance of excellent customer service and how to deliver it. Users also learn how to handle problems, complaints, and difficult customers.
Who Needs Customer Service Excellence Learning?
- Customer service representatives
- Technical, support, and supervisory personnel
- Account managers
- Small business owners
- Human resource staff
Why Customer Service Matters
- Staff morale
Making Customer Service Great
- Customer focus
Great Customer Service Staff
Dealing with Problems
- Difficult customers
Communicating for Service Excellence
- Business etiquette
- Methods of communication
- Customer service phrases
- Communication styles