Accessibility for Ontarians with Disabilities Act (AODA) Training

Accessibility for Ontarians with Disabilities Act (AODA) Training

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Course Summary

Our course will explore the Customer Service Accessibility Standard and will break down the requirements necessary to achieve compliance. Requirements include:

  • Establishing policies, practices, and procedures on the provision of goods and services to people with disabilities
  • Ensuring that those policies, practices, and procedures are consistent with certain core principles in the AODA, namely the principles of independence, dignity, integration, and
    equality of opportunity
  • Establishing policies on allowing disabled people to use personal assistive devices to be accompanied by a support person or guide dog or other service animal
  • Communicating with disabled persons in a manner that takes into account their disability
  • Providing advance notice to the public when there is going to be a temporary disruption in services or facilities used by persons with disabilities
  • Establish a process for people to provide feedback, including a complaints mechanism, and make information about the feedback process readily available to the public
  • Make policies and procedures available to the public upon request
  • Training on how to interact and communicate with persons with various types of disabilities

Learning Objectives

By the end of this course, participants will be able to:

  • Be familiar with AODA and its applications
  • Recognize the benefits of accessibility standards to all Ontarians
  • Identify the accessibility standards for customer service
  • Identify the accessibility standards for information and communications, employment, transportation and built environment and their compliance issues
  • Be familiar with the Ontario Public Service (OPS) Multi-Year Accessibility Plan

Target Audience

This course has been designed for:

  • Employees who work in retail, customer service and care givers in Ontario
  • Employers whose businesses revolve around customer service, retail or where AODA applies in the workplace
  • Managers and supervisors whose responsibility it is to oversee customer service and care givers in the workplace.

Legislative Reference

Occupational Health and Safety Act ss. 8(10), 9(18)(a) 8(10)