Archives: Product Variants (page 9)

Excellent customer service is essential for organizational success in the 21st century. Overview Customer Service Excellence the importance of excellent customer service and how to deliver it. Users also learn how to handle problems, complaints, and difficult customers. Who Needs…

Dealing with disgruntled customers can be intimidating to a new employee working in customer service. Proper training will assist in the comfort of handling these customers and how to approach the situation in a non-conflicting professional manner. Overview Conflict Resolution…

Many Canadian workers are killed or injured on the job each year. The Canada Labour Code Part II charges employers with identifying and correcting health and safety problems. When employers identify and correct problems employees are less likely to get…

Jobs in many industries expose workers to respirable dust, which can lead to serious health problems. Workers who understand the hazards and how they can be controlled are better able to protect themselves from exposure and disease. Overview Respirable Dust…

Propane Safety covers specific hazard control measures such as engineering controls, PPE, safe work practices, and emergency protocols that will help workers and employers implement and follow in the workplace. Overview This training course offers basic and general instruction on…

Effective communication in the workplace is the basis of cooperative working relationships and organizational success. Overview This training course is about effective workplace communication, what it is, why it matters, what gets in the way, and how to do it…

Personal protective equipment, or PPE, should always be considered your last line of defense. Safety glasses, protective gloves, a hard hat or other personal protective equipment will not eliminate your exposure to the hazards of your job. They can, however,…

Behaviour Based Safety is a process that encourages workers to perform their work safely. Based on behavioural science, it involves workers observing other workers doing their jobs and giving them feedback. This course introduces workers to Behaviour Based Safety, facilitating…

Overview Asbestos Awareness is geared towards general awareness in occupational asbestos exposure during building repair, renovation, and demolition. It will discuss the different types of building materials and activities that are most likely to pose a health threat to workers…